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Frequently Asked Questions
Can I extend my deadline to resubmit my revised paper? Please email the Editorial Office via email or the manuscript submission system quoting your manuscript ID and how long you require. Please note, you can extend the deadline to resubmit after the original deadline has expired.
How do I format my paper? For all writing and formatting guidelines, please visit the Authors page for article type specifications, and consult the Author Hub where you can also refer to our formatting checklist to make sure you have covered everything upon submission.
I don't understand the editorial or reviewer's comments If you are unsure about the editorial comments or the reviewer's comments, please email the Editorial Office asking for clarification. Whilst reviewer comments are specific to your paper, general editorial queries can be solved by consulting the Authors page or Author Hub.
My paper has been accepted, what happens next? Your paper will be checked by our Editorial Office and a payment email will be sent out to you regarding the article processing charge, if you have not received this email within a week please email the Editorial Office. After payment has been received, your paper will be typeset and you will be sent proofs of your paper. If you have a query relating to a paper in Production or are having issues with your proof, please email the Production Editor.
Can't find what you're looking for? If any of these did not answer your question, please visit the Authors page or Author Hub for information on the publishing process, policies and guidelines. If you are a reviewer looking for advice, please visit our Reviewer page. If you still can't find what you're looking for, please find the relevant contact details below.
Customer Services website For general queries and support (including queries about article processing charge discounts and waivers), please visit our website, which includes a live chat option.
Production Editor Email: firstname.lastname@example.org For queries relating to your manuscript after it has been accepted.
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