Primary outcome
| LSQ (1–5, 1=lowest score, n=29) | Time point 1 | Time point 2 | P value |
| A. General satisfaction | 3.8±0.8 | 4.0±0.6 | 0.14 |
| B. Provision of information | 3.1±0.8 | 3.3±0.8 | 0.13 |
| C. Empathy towards the patient | 3.2±0.8 | 3.4±0.6 | 0.07 |
| D. Technical quality and competence | 4.3±0.6 | 4.3±0.6 | 0.96 |
| E. Attitude towards the patient | 3.4±0.6 | 3.5±0.6 | 0.14 |
| F. Access and continuity | 3.6±0.6 | 3.8±0.8 | 0.15 |
| Overall score | 3.6±0.2 | 3.7±0.2 | 0.009 |
LSQ; attachment 1 at time point 1 and time point 2. LSQ measures mean overall patient satisfaction score (from 1 to 5, 1=lowest score) averaged from six subgroups (A–F); (A) general satisfaction, (B) provision of information, (C) empathy towards the patient, (D) technical quality and competence, (E) attitude towards the patient and (F) access and continuity. Scores >3 represent satisfaction, while <3 represent dissatisfaction. Each subgroup was unchanged while the overall sum of subgroups was increased when measured at 12 months following a switch from treat-and-extend to observe and plan protocol. Results are presented as mean±SD.
LSQ, Leeds Satisfaction Questionnaire.