Types of changes in communication style by division
| Overall (n=100) | Glaucoma (n=40) | Retina (n=60) | |
| None | 88 (88%) | 31 (77.5%) | 57 (95%) |
| More time listening to the patient | 5 | 3 | 2 |
| Gave more information to the patient | 4 | 2 | 2 |
| Other* | 4 | 4 | 0 |
*Discussed scores, discussed reasons for anxiety, less discussion as patient was not worried.